Sources to support conflict resolution: Mediation

The Civil Claims Mediation program uses mediation to assist parties to reach resolution instead of going to court. It is applicable to civil claims filed in Alberta Provincial Court. There is no charge for this service.

The Alternative Dispute Resolution Institute of Alberta (ADRIA) offers services and resources to support individuals and organizations to prevent and manage conflict in a healthy and productive way. Alternative Dispute Resolution (ADR) practitioners are neutral third-party facilitators and include mediators, arbitrators, restorative practitioners, conflict coaches, workplace investigators, and interest-based negotiators.

Restorative justice is an alternative dispute resolution approach focused on repairing harm when a wrongdoing or injustice occurs in a community. Depending on the process or technique used, restorative justice involves the victim, the offender, their social networks, justice agencies, and the community. Find services near you by visiting the Alberta Restorative Justice Association.

The Residential Tenancy Dispute Resolution Service (RTDRS) is a fast, inexpensive, less-formal way to settle disputes between landlords and tenants. It gives landlords and tenants a way to settle issues without going to court.

If there are disputes that cannot be resolved through existing channels, the Ombudsman for Banking Services and Investments (OBSI) may be able to resolve disputes between customers and participating banks and investment firms. OBSI is a free service to consumers and may be able to recommend compensation for financial losses as a result of participating bank or investment firm error.